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The most common asked question users ask when using
FrontPage is:
The default page still shows up even after I have
uploaded my index page.
SOLUTION: You MUST DELETE the default page before
your index page will show up.
Publishing a Web
After you have built your html documents and are
ready to upload them to our server:
1. Open the web you've created on your PC using FP
Explorer.
2. Choose File > Publish
3. If your "Destination Web Server" doesn't
appear in the Publish window (it won't the first time
you publish to our server) CHOOSE "More Webs"
and type the location of the web to publish to. Hit
return. IMPORTANT: Use www.yourdomain.com as the Destination
Web Server to publish to our server. Leave the "Destination
Web Name" BLANK.
4. You will be asked for your USERNAME and PASSWORD.
This is your domain's USERNAME and your FrontPage
PASSWORD (which may be different than your regular
telnet/ftp/POP password). If you're not sure what
it is or if you aren't allowed past this point, you'll
need to contact us for a new FP password.
5. You can watch the progression of the upload by
looking at the bottom left corner of FP Explorer.
Opening an Existing Web
1. Open FP Explorer and choose File > Open Front
Page Web.
2. You can now choose to open a previously created
web on your PC or your web on our server.
3. Highlight the appropriate web or type in the web
address (www.yourdomain.com) and click OK.
4. Enter your USERNAME and FP PASSWORD if required.
5. Make modifications and recalculate links if needed.
(See FP help docs for info on when it's necessary
to recalculate links.
Troubleshooting Common Problems with Front Page
Getting error - "Root Web Busy"
FTP or telnet to your site and remove the "service.lck"
file in /www/_vti_pvt. This usually happens when an
FP session is interrupted before completion.
Server timing out when publishing large sites.
This difficulty arises when the uploading link times
out in the process of copying the web to our server.
The only suggestion Microsoft has offered so far is
to break the main web into a group of sub webs on
your PC, then upload these individually. If this problem
persists for you, please contact support.
Getting Error - "Front Page Extensions not Installed"
We often see this error being reported even when
the extensions have been installed. If you get this
error, please contact support and we'll make sure
the extensions are installed and repair them if necessary.
NOTE: The extensions are easily corrupted. Please
use only FP Explorer to update your web site on the
server, not FTP.
I published but my web's not there!
This will happen when the "Destination Web Name"
is filled in when publishing to our server.
This box should be left blank. If you put any other
name in this box it will create a subdirectory off
of your root web and copy all of your files into it.
Your site will exist under a subdirectory instead
of at the top level /www where it should be.
My counter, bbs, guestbook, etc isn't working.
These problems are generally due to incorrect permissions
on either the directory, file(s) or cgi script(s)
that are associated with them. Please don't change
the permissions of your files or directories unless
you have a specific reason for doing so and you know
what effect it will have on your site.
My forms won't work through the Secure Server.
The call to a cgi script using the Secure Server
must not be within a webbot. Use a normal cgi call
in your html script for Secure Server calls.
My search bot doesn't return any results.
The /www directory must be world readable AND you
need to recalculate links BEFORE publishing (or after
editing directly on the server). If it still doesn't
work: FTP to the server and go to the /www/_vti_txt/default.wti
directory.Delete any files that begin with "ALL.".
Don't delete any other files. Then using Windows Explorer,
do the same thing on your PC. Recalculate links, test
locally with your browser and publish.
FP starts the Web Publishing Wizard when I try to
publish.
Cancel the operation and email support to have the
FP extensions installed/repaired.
Why is my page renamed on the server when
I publish?
The "Default Document" of your web is automatically
renamed by the server to what is required by the configuration
of the server. For example, if you've named the main
page "index.html", it may be renamed "default.html".
Just check the links to your main page to make sure
they refer to it the same way.
Further Microsoft FrontPage Support
If you need further assistance using FrontPage, go
to http://support.microsoft.com/default.aspx?scid=fh;EN-US;fp2002#faq558
or http://builder.com/Authoring/FrontPage98/ |
