Note: You may need to have your Windows CD to complete this part of the setup. If you decide to proceed and do not have your Windows CD or if you do not know if your computer was shipped with one you will be proceeding At Your Own Risk.

1. Begin by clicking on Start, then click once on Control Panel.

2. Click once on Network and Internet Connections on the right.

3. In the Network and Internet Connections window, click on Set up or change your Internet Connection on the right.

4. The Internet Properties window will open.

5. Select ShreveNet under Dial-up and virtual private network settings and then click Settings on the right.

6. Verify that Your Username is entered correctly at the bottom. Since you cannot see Your Password you may wish to retype it to be sure. Remember, the username and password must be in all lowercase letters and no spaces.

7. Click on the Properties button.

8. Verify that Your Local Connection Number is correct.
To find Your Local Connection Number, click here.
(After you locate your local number, click back on your browser window
to return to this page)

9. Click on the Networking tab.

10. Verify that the following options are checked:
Internet Protocol (TCP/IP)
QoS Packet Scheduler
Client for Microsoft Networks

11. Select Internet Protocol (TCP/IP) and click Properties.

12. Verify that both Obtain an IP address automatically and Obtain DNS server address automatically are selected.

13. Click on the Advanced button.

14. Verify that both Use default gateway on remote network and Use IP header compression are checked.

15. Click on the DNS tab.

16. Verify that there are no DNS entries in the top box labeled DNS server addresses, in order of use.

17. Verify that Append primary and connection specific DNS suffixes is selected.

18. Verify that Append parent suffixes of the primary DNS suffix is checked.

19. Click on the WINS tab.

20. Verify that there are no entries in the top box labeled WINS addresses, in order of use.

21. Verify that Enable LMHOSTS lookup is checked and that Disable NetBIOS over TCP/IP is selected.

22. Click OK on every window until you reach the desktop.

23. Restart the computer and see if that improves your connection problems.