1. Begin by double-clicking on the My Computer icon.

2. Double-click on Dial-up Networking.

3. Click on More and select Edit entry and modem properties.

4. The Edit Phonebook Entry window will open.

5. Under the Basic tab, verify that the access number and area code are correct. To check the access number for your area, click here.

6. Click on the Server tab.

7. Verify that TCP/IP and Enable software compression are checked.

8. Click on the Script tab.

9. Verify that None and is selected.

10. Click on the Security tab.

11. Verify that Accept any authentication including clear text

12. Click OK.

13. Once you are back to the Dial-up Networking window, click connect to try again.